Terms & Conditions

This website ("site") is owned and operated by CDB Goldair PTY LTD.  Use of this website is subject to these Terms of Use.

CDB Goldair PTY Ltd is not liable to you or any other for any loss in connection with the use of this website or a linked website. This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers. Please read the full Terms of Use.

Please note: CDB Goldair PTY Ltd reserves the right to amend the Terms of Use at any time. However, since you are bound by these Terms of Use, you should periodically refer to them.

PRIVACY COLLECTION

When you register for an online account.

 

USE

We will only use personal information about you for the following reasons:

  1. To create an online account for you.
  2. To record and process your orders.
  3. To add to our database so we may inform you of specials, promotions, offers and events via email or post.
  4. To improve the products and services we offer through this site.
  5. To respond to your queries.
  6. Any other reasons which we may notify at the time the information is collected. 

 

DISCLOSURE

We may share your personal information:

  1. To our service providers (e.g. in order to store the information).
  2. Where the disclosure is in connection with one of the purposes for which the information was collected (e.g. to courier companies to enable deliveries).
  3. Where we are required or authorised by law to make disclosure.

Except as provided above, we will not share your personal information with any other third parties.

  

RETENTION AND SECURITY

We will not hold your personal information for longer than is required for the purpose(s) for which it was collected.

We will ensure that security safeguards protect the information and we will take all reasonable steps to ensure that information will not be disclosed to any unauthorised person or organisation.

 

ACCESS AND CORRECTION

We will take all reasonable steps to ensure that personal information held by us is accurate and up-to-date. You are entitled to obtain from us confirmation as to whether or not we hold personal information about you and you are entitled to reasonable access to this information. You may also request:

  1. That we correct this information if it is inaccurate; and
  2. That your details do not appear on our database.

You can make changes to your personal information on the "My Account" page, by contacting us using the "Contact Us" page on this site, or by calling our free phone number - 1300 465 324

 

SECURE SHOPPING

CDB Goldair PTY LTD is conscious of the need for privacy and security for your Internet shopping experience.

We use sophisticated encryption technology. This means at the checkout, our servers and your PC encrypt (scramble) everything that you enter into your computer, such as credit card details, billing and delivery address. Because it is encrypted, other computers are unable to make sense of it, therefore keeping this information private. 

There are visual clues on screen that tell you when you have entered a secure environment: at the bottom of your browser, the key or padlock icon, which is normally broken, becomes solid and the address of the document you are accessing begins with https:// (secure hypertext transfer protocol).

As part of the software used by CDB Goldair PTY LTD there are secure processes built into the store. Specifically the engine ensures:

 

EMAILS

We only email you if you want us to. We do not send unsolicited emails. When you register your email address with us, if you choose to, you go on a list to receive email announcements about products, offers and promotions from us.

Every email message we send includes an email address to which you can respond. If at any time you decide you do not want to receive our emails, simply click the unsubscribe link at the bottom of the newsletter. If you unsubscribe you will continue to receive emails specifically related to your online orders. 

 

ORDERS AND DELIVERY

An order made via this site ("order") is an offer to purchase one or more products. When we receive a valid order from you, we will accept this offer by confirming via email that we have received and are processing the order.

We will deliver the products set out in your order ("products") almost anywhere in Australia. We do not deliver outside Australia, however, an overseas order may still be placed with a Australia delivery address. Delivery is made by courier.

We endeavour to deliver all products within 5-15 working days of us confirming receipt of the order, although this timeframe is an estimate only. If we are not able to supply the products or there is likely to be a significant delay in making delivery (e.g. because the product is out of stock or the delivery is to a rural/remote location*), we will notify you as soon as reasonably possible after we become aware of this, in which case you may cancel the order (or any part of it) and you will receive a refund (including the applicable delivery charges) in respect of those products which will not be delivered (if any). We will not otherwise be liable to you for any damages, costs or expenses of any kind, suffered or incurred by you due to the order not being fulfilled or the products not being delivered within the anticipated delivery time.

The anticipated delivery charges (if applicable) will be notified to you when you complete the order, although in some cases the actual delivery charges may be higher (e.g. if the products are large/heavy or delivery is to a rural/remote location). We will notify you if the actual delivery charges are higher than those anticipated, in which case you may cancel the order (or any part of it) prior to delivery and receive a refund (including the applicable delivery charges) in respect of the cancelled order.

  

PRODUCT DESCRIPTIONS

The products will comply, in all material respects, with their product descriptions appearing on this site at the time when you submit the order. If a product does not comply with its product description, you may return the product(s) and accept a refund or exchange the product(s). 


RETURNS

We stand by the quality of our products and we make things right if you are not satisfied with your purchase. You can return any products to receive a refund of the purchase price or exchange the products within 30 working days of receipt, provided that the products are returned in their original condition with original or appropriate packaging and invoice. Refunds will be processed by reversing the initial customer transaction.

To return products please call us on 1300 465 324 and we will advise you on how best to return the goods to us. 

 

30 DAY TRIAL OFFER - TV EXCLUSIVE OFFER

By purchasing our TV Exclusive Firebox offer, you will receive the Firebox for $14.99 plus $19.99 Shipping & Handling and the four piece Firebox accessory set completely free of charge.  If the Firebox and Accessory set are not returned in reasonable condition within 30 days of placing the order, the credit card used for the original purchase will be billed $135.00 30 days after the order date.   

 

 

DISCLAIMER OF LIABILITY

 

GENERAL DISCLAIMER

Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur.  We may choose to not fill any orders (or part of an order) that you have placed where the website contains errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, shipping, payment terms, or return policies.

We are not liable to you or anyone else for any Loss in connection with use of this website or a linked website.

This general disclaimer is not restricted or modified by any of the following specific warnings or disclaimers.  

 

SPECIFIC WARNINGS AND DISCLAIMERS

The Competition and Consumer Act 2010 and similar State and Territory legislation in Australia may confer rights, guarantees and remedies on you in relation to the provision by us of goods or services on the website, which cannot be excluded, restricted or modified. We do not exclude these rights but do exclude all other conditions and warranties implied by custom, law or statute.

We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from this website is free of viruses or anything else (such as worms or trojan horses) that may interfere with or damage the operations of your computer systems. We do not warrant that your access to the website will be uninterrupted or error free or that any defects will be corrected.

We may, from time to time, change or add to this website (including these Terms of Use) or the information, products and services without notice. However, we do not undertake to keep this website updated. We are not liable to you or anyone else if errors occur in the information on this website or if that information is not up-to-date.

Under no circumstances (including but not limited to any act or omission on the part of CDB Goldair PTY Ltd) will CDB Goldair PTY Ltd be liable for any indirect, incidental, special and/or consequential damages or loss of profits whatsoever which result from any use or access of, or any inability to use or access, the website.

To the fullest extent permitted by law, CDB Goldair PTY Ltd liability for breach of any Consumer Guarantee, which cannot be excluded, is limited at the option of CDB Goldair PTY Ltd to the following:

In these Terms of Use, certain words (particularly capitalised ones) may have special meanings. If they do these special meanings are set out in the "General" section.

The Terms of Use are effective until terminated by CDB Goldair PTY Ltd and CDB Goldair PTY Ltd may terminate this agreement and your access to the website at any time without notice. In the event of termination you are no longer authorised to access the website, but all restrictions imposed on you and all disclaimers and limitations of liability set out in the Terms of Use will survive.

COPYRIGHT

This website is our copyright property.

You are provided with access to it only for your personal and non-commercial use.

Other than for the purposes of and subject to the conditions prescribed under the Copyright Act 1968 or any other applicable legislation throughout the world, you may not, in any form or by any means:

TRADE MARKS

These trade marks and other CDB Goldair PTY Ltd products and services referred to in this website are trade marks of CDB Goldair PTY Ltd.

Other product and company names mentioned in this website may be the trade marks of other people or entities.

Nothing contained in the website should be construed as granting any licence or right of use of any trade mark or part of any trade mark displayed on the website without the express written permission of CDB Goldair PTY Ltd or third party owner.

LINKED WEBSITES

This website may contain links to linked websites. Those links are provided for convenience only and may not remain current or be maintained.

Links to those websites should not be construed as any endorsement, approval, recommendation or preference by us of the owners or operators of the sites, or of any information, products or services referred to on those other sites unless specifically stated.

Unless otherwise stated the linked websites are not under the control of CDB Goldair PTY Ltd and CDB Goldair PTY Ltd is not responsible for the contents of any linked website. You link to any such website at your own risk.

COOKIES

CDB Goldair PTY Ltd uses two types of cookies on this website. These are session cookies and permanent cookies.

SESSION COOKIES

Session cookies are only used to let our site know that you are the same person wherever you go on our site during a session. For example, if you put a product in your shopping bag and go to check out, we need to know that it is you on the check out page and you have ordered that product.
Upon closing your browser the session cookie set by this website is destroyed and no personal information is maintained which might identify you should you visit our website at a later date.
Session cookies are short-lived, are used only during a browsing session, and expire when you quit your browser.

PERMANENT COOKIES

To enable CDB Goldair PTY Ltd to recognise each time your browser visits this website it downloads a cookie onto your hard drive.

Through the use of the cookie CDB Goldair PTY Ltd is able to:

(a)    recognise your browser each time it visits our site; and

(b)    track which pages you visit while at our site.

CDB Goldair PTY Ltd may use this information to build up a consumer profile about you, which may allow it to tailor offers or marketing material which may be of interest to you.

As with all of your personal information CDB Goldair PTY Ltd will not provide this to third parties without your consent, except where:

(a)   such disclosure is permitted under the Privacy Act 1988;

(b)   CDB Goldair PTY Ltd is required by law to disclose information to third parties; or

(c)   CDB Goldair PTY Ltd has outsourced some internal functions to third parties, for example data warehousing companies, mail houses or contractors that carry out administrative functions on their behalf.

OTHER WAYS WE TRACK SITE ACTIVITY

Another way we track site activity is by using transparent electronic images called "clear GIFs," "Web bugs," or "Web beacons" on originalnutribullet.com.au Web pages. These images count the number of users who visit that page from specific banner ads outside bbqfirebox.com or through e-mail links. A similar image, sometimes called a "Spotlight Tag," is used on bbqfirebox.com Web pages where transactions take place. The Tag collects numeric information, such as the dollar amount of an online purchase, to help us understand usage of the site. We do not use any of these electronic images to collect personally identifiable information.

Upon purchasing an item online, you will receive servicing emails confirming details of your order, including a request to write a review. 
You have the opportunity to unsubscribe from product review emails by clicking on the link in the Review Email. This will unsubscribe you from the Product Review Requests only and is not related to the CDB Goldair PTY Ltd marketing email database.

 

GENERAL

IN THIS WEBSITE:

"Consumer Guarantee" means any guarantee (other than a guarantee under section 51, 52 or 53) applicable under the Australian Consumer Law (in Division 1, Part 3-2 of Schedule 2 to the Competition and Consumer Act 2010 (Cth) and any equivalent State or Territory Fair Trading legislation) to goods and services acquired by consumers.

"linked websites" means websites of persons or entities other than CDB Goldair PTY Ltd which are hyperlinked from this website.

"personal information" means any information from which your identity is apparent or can be reasonably be ascertained.

"website" means the whole or any part of the web pages located at www.bbqfirebox.com (including the lay-out of this website, individual elements of the website design, underlying code elements of this website, or text, sounds, graphics, animated elements or any other content of this website.)

"We" and "us" refer to CDB Goldair PTY Ltd and "our" has the same meaning.

These Terms of Use are governed by the laws in force in Victoria, Australia and you irrevocably and unconditionally submit to the non-exclusive jurisdiction of the courts of Victoria, Australia and any courts which may hear appeals from those courts.

Nothing contained in these Terms of Use derogates from CDB Goldair PTY Ltd right to comply with law enforcement requests or requirements relating to your use of this website or information provided to or gathered by CDB Goldair PTY Ltd with respect to that use.